4 Tips to Improve Your Field Service Workforce Productivity

When you are in a field service business, a lot of external factors can affect your employee’s productivity. Many technologies have emerged to help.
When you are in a field service business, a lot of external factors can affect your employee’s productivity. Many technologies have emerged to help improve productivity, but many businesses are still stuck with basic tools to manage work. The need has come for sophisticated technologies to take over so that field service organizations can closely connect to their ‘deskless’ workforce and to their customers for better work management and improved productivity.

Why is field service workforce productivity important?

Field service employee productivity is closely linked to business profitability.
When you track your field employees and assign them to the nearest location, you are saving time and money.
When you assign jobs to the rightly skilled technicians, you delight the customers.
When you are able to track and monitor your inventory, you are empowered to provide better customer service.
Field service organizations all over the world look for ways to streamline their processes to improve employee productivity for increased profitability.  

How to Improve Field Service Productivity

Here are just some key, proven tips to optimize your field workforce productivity: 

1. Eliminate paperwork and streamline invoicing

Many businesses still rely on manual paperwork for most processes involving their field workforce. Manual processes are not only resource-intensive; they are also time-consuming and prone to errors.
Technology through mobile apps has been transformational in replacing the manual processes with modern field management system that enable business process automation and self-service. All the information collected in the field seamlessly flows in the systems in real-time without human interference.
When processes are automated, invoicing can be raised without delay and that gives a huge boost to productivity. With efficient, timely invoicing, you are future-proofing your business in a fundamental way.

2. Empower your field employees for effective collaboration

For your field workers to solve problems efficiently and work at their full potential, they need to ¬- have full access to customer service histories, get help from their peers, and collaborate with the back office team in real-time. Investing in the right technology can ensure that each field employee is connected to communicate effectively, collaborate efficiently, and get access to the right information at the right time. Moreover, technology will make your organization more flexible and capable of responding to customer needs quickly.  

3. Establish a data-driven decision-making culture

Data should be at the heart of every strategic business decision. Data gives you insights that can be used to take action. Most organizations, even in today’s time and age, do not collect data, and even if they do, they fail to derive meaningful insights to drive decision-making. This has a significant impact on the productivity and utilization of the field workforce. It is essential for organizations to adopt the right platform to continuously measure, learn, and evolve business processes and workflows to meet the challenging requirements and stay ahead of the competition.

4. Empower field service teams to recognize sales opportunities

A brilliant technology can empower your field service employees to immediately act upon a sales opportunity by providing customers with instant quotations. This clearly is beneficial for productivity. An immediate quotation given to the customer much before your competitors not only impresses your customers but also enables you to close the sale faster.

Author Bio:

"Akhil Rajan is a Customer Success Specialist at Zuper, an intelligent workforce management platform for service-oriented businesses. Working with customers on a daily basis, he has a deep understanding of their needs and pain points and so he is able to contribute to the marketing strategies for Zuper with the content he writes. He writes on topics like how to increase workforce utilization, how to reduce the service turnaround time and increase workforce efficiency, customer adoption, cost reduction strategies, etc - to name a few. He is often found buried in books or playing chess in his free time."

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